Afterpay is a service that allows us to offer our customers the ability to make purchases now and pay for them in four payments made every 2 weeks without any interest.

Customers are required to make their first payment at the time of purchase. The remaining three payments are due every 2 weeks in equal installments and will be drawn from your selected payment method. If you would like to make additional unscheduled payments before they are due, you may log in to Afterpay to make your payments early.

Just shop us.hotelchocolat.com and check out as usual. At checkout, choose Afterpay as your payment method. You will be directed to the Afterpay website to register and provide payment details (Visa or Mastercard). If you’ve used Afterpay before, just log in to your Afterpay account. Then complete your order – it’s that easy!

Please note, all items in your shopping bag must be eligible for Afterpay, and the bag value must be between $35 and $2,000. Your first order may have a lower maximum value. You will receive an instant approval decision on your order at checkout. Afterpay and Hotel Chocolat are committed to responsible spending and not all orders will be approved.

Afterpay Payments

You can log in to your Afterpay account anytime to view your payment schedule. You can make payments any time before your due date. If you’d like to make payments before your scheduled pay dates, you can do so through your Afterpay account. Just select the installment you’d like to pay early and hit ‘Pay Now.’

If funds are not available or you otherwise do not make your payment when it is due, late fees may apply. For more details, please see terms and conditions.

To request an adjusted payment schedule, contact Afterpay’s Customer Service team and the team will review your account to determine eligibility. Not all requests can be accommodated.

Reminders

Afterpay sends payment reminders via SMS and email prior to payments becoming due. It is also easy to view your orders and payment schedules on Afterpay.com or in the Afterpay App.

Other Information

For more information, visit Afterpay's FAQ page here. If you have a question about your Afterpay account, please contact the Afterpay toll-free Customer Support line at 855-289-6014 or submit a question here.

Afterpay is always zero interest. You pay nothing extra when you pay on time, according to your payment schedule. The only fees are late fees for missed payments.

Afterpay is only offered to our customers who: 

• are over 18 years old
• have a US billing address
• have a US Visa or Mastercard (credit or debit card)
• have a US mobile phone number

Customers with international billing addresses and/or phone numbers will not be able to set up an account with Afterpay.

Afterpay is not available on purchases of gift cards or e-Gift cards, pre-order Items or subscriptions. If your order contains any of these items, you will need to purchase these items separately.

Afterpay returns follow our standard return process. Please visit our Help Center page for more information. Please note, refunds for Afterpay will first be refunded from Hotel Chocolat to Afterpay, and then to you. We cannot provide an exchange or cash refund. 

Have more questions about Afterpay returns? Go to help.afterpay.com.

Once Afterpay as approved an order, additional items cannot be added. Hotel Chocolat is able to issue partial refunds through Afterpay if items are not in stock or cannot be fulfilled for any reason.

Afterpay orders are delivered within our standard shipping time frames like any other order from Hotel Chocolat.

Visit the Delivery Page for more information.