Help Center

If you have any queries, we have a Help Center that will tell you how to use our site, order from us, start an account and track the progress of your order.


You can send a message to our Customer Service team by creating an account, or logging into an existing account, and selecting the Message icon at the bottom of the 'My Account' page or Help Center page.

Please note that our previous email mailbox is no longer monitored. To ensure we continue to provide you with the best possible service, all enquiries must now be sent via Message, Phone or Live Chat.


Our phone lines are open:

Monday to Thursday: 10am-10pm (EST)

Friday: 10am-7pm (EST)

Saturday: 10am-2pm (EST)

Sunday: Closed, unavailable

Call 18339903125 to speak to one of our advisers.

Live Chat

Our advisers can assist with your queries through our Live Chat function, found at the bottom of our Help Centre and your account page.

Track Your Order:

If you're looking to track the status of an order, log into your existing account, or sign up here to access your order information. From here, you can also reorder from your previous purchases to easily ensure you never run out of your favorite Hotel Chocolat products.

Alternatively, you will be able to find the tracking link at the bottom of your order confirmation email.