Returns Policy

What is Hotel Chocolat’s returns policy?

You can order in complete confidence; if you’re not 100% happy with your order or we miss an important delivery date, then we guarantee we’ll immediately make it right for you – refunding or replacing as appropriate. Due to the perishable nature of our products, we ask our customers to contact us within 10 days of receiving their order. Please contact us via ourHelp Centre– we’re here to help.